FAQ

What Color Does Lovvely J Wigs & Bundles come in?

LovvelyJ Hair Comes In A Natural Black And Brown Color, Unless stated otherwise by clients request.

Can LovvelyJ Hair Be Bleached & Colored?

LovvelyJ Hair Can Be Bleached And Colored. We Ask That You Seek Out A Professional If Your Not Well Versed In Extensions And Wigs.

How Can I make my Wigs and Bundles Last?

We Suggest You Shampoo And Condition Your Extensions Every Two Weeks. Deep Conditioning May Be Needed For Some Units. Refrain From Putting Heavy Products That May Wear The Extensions Down.  

Can I Return Or Exchange My LovvelyJ Hair?

No. Due To The Nature Of The Items We Provide, We DO NOT Offer Exchanges Or Refunds On Any LovvelyJ Product. Please Be Sure To Choose The Correct Lengths, Head Size And Textures Before Proceeding To Checkout. If you have any issues with your order please reach out to us, so we can help solve the problem.

Order Cancellation Policy

If You Have To Cancel Your Order Before It’s Been Shipped 35% Of The Order Total Is Withheld And The Rest Is Refunded. This fee only applies if the unit is already in progress of being made or shipped.

To avoid this fee you would need to cancel your order within 24 hours of placing the order.

Processing Time

All Orders Require A Mandatory 24 Hour Payment Process Period, From The Day Of The Order To The Next Business Day.

All Orders Require 14  Business Days For Processing Time.

Colored Units Can Take Up To 30 Business Days.

 

Due To COVID 19 

All Orders Require A Mandatory 72 Hour Payment Processing Period, From The Day Of The Order To The Next Business Day 

Orders Can Take Up To 28 Business Days For Processing Time 

Colored Units Can Take Up To 60 Business Days.

Shipping Time

LovvelyJ Ships Orders Using United States Postal Service.

Shipping Takes 1- 5 Business Days.

All Orders Requires Adult Signatures. 

Due To COVID-19 Packages May Take Longer Than Normal To Arrive.

For Express Shipping Or Overnight Shipping Please Contact Us!

 

Express Or Rush Orders

Rush Orders Are Accepted.

There’s A $360 Service Fee For Rush Orders.

For Rush Orders Please Contact Us, To Make Sure That Order Can Be Fulfilled.

We Will NOT Accept Rush Orders If They Can Not Be Fulfilled.

 

Pick Up Orders

LovvelyJ Offers Pickup For Bay Area Clients, To Avoid Shipping Fees.

Pick-Up Locations Will Be In San Francisco California And Fairfield, California.

Once We See You’ve Selected Local Pick Up, We Will Reach Out To You To Confirm Place, Date And Time.

Please Note That Pick-Up Orders Are Subject To LovvelyJ Location Of Choice 

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